Refund policy
At Walnoran, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.
Returns
Our return policy lasts 30 days from the date of delivery. Unfortunately, we cannot offer a refund or exchange after this period.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in the original packaging whenever possible.
- Include proof of purchase or your order number.
Please do not send your return directly to the manufacturer. Return instructions and the appropriate return address will be provided after your request is approved.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products.
- Clearance or final sale items.
- Items damaged through misuse or normal wear.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund if the issue is confirmed.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after the expected processing time:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you still need assistance, please contact us at support@walnoran.com.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or the wrong product was received.
Shipping charges are non-refundable unless the return is due to our error.